Since customer satisfaction is a priority for our business, we undertake to ensure adequately high quality of the products offered.
We deliver on this commitment by supplying only quality-tested products and providing seamless and timely warranty service for 24 months from the date of purchase.
In an effort to maintain fair and stable terms and conditions, we guarantee both our business partners and their customers who purchase AMS TRADE products that their justified complaints about faulty goods are handled efficiently.

If you wish to file a complaint, please follow this procedure.

I want to file a complaint

To file a complaint, please submit your complaint by e-mail to: office@amstrade.eu, or by regular mail to: AMS TRADE, ul. Panewnicka 212 lok. 7, 40-772 Katowice.

Regardless of its form, your complaint must include:

Complainant’s details (name and surname / company name, address, contact phone number).

Information regarding the subject matter of the complaint (device name and model, serial number, date of purchase and a description of the reason for complaint).

Note:

Only latent defects attributable to the manufacturer may be subject to complaint.

Products are offered with different warranty periods. Please check the warranty period granted for your purchased goods – the warranty period begins on the date of purchase of the product entered in the warranty card by the seller and confirmed by proof of purchase.